INTRODUCTION

At Selembah, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or make a purchase.

We understand that your personal data is important, and we take our responsibility to protect it seriously. By accessing or using our website, you agree to the practices described in this Privacy Policy.

If you do not agree with any part of this policy, we advise that you discontinue use of our website.

 INFORMATION WE COLLECT

To provide you with the best possible experience, we may collect and process different types of information.

1. Personal Information You Provide

When you interact with our website, we may collect personal details such as:

• Full name
• Email address
• Phone number
• Billing and shipping address

This information is typically collected when you:

• Place an order
• Fill out a contact form
• Subscribe to our newsletter
• Communicate with our customer support

2. Order and Transaction Information

When you make a purchase, we collect details related to your transaction, including:

• Products purchased
• Order value
• Payment confirmation

Please note that payment information (such as card details) is not stored by Selembah and is securely processed through trusted third-party payment providers.

3. Automatically Collected Information

When you visit our website, certain information is collected automatically to help us understand user behavior and improve performance. This includes:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on the site
• Referral source

 HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

Order Fulfillment

• Processing and delivering your orders
• Sending order confirmations and updates
• Managing returns, exchanges, and refunds

Customer Support

• Responding to inquiries and requests
• Providing assistance with products or services

Improving Our Services

• Analyzing user behavior to enhance website functionality
• Personalizing your shopping experience

Marketing & Communication

• Sending promotional emails, newsletters, and updates (only if you opt in)
• Informing you about new collections, offers, and brand updates

You may opt out of marketing communications at any time.

 LEGAL BASIS FOR PROCESSING (WHERE APPLICABLE)

We process your personal information based on one or more of the following legal grounds:

• Your consent
• The performance of a contract (e.g., processing your order)
• Compliance with legal obligations
• Our legitimate business interests

 COOKIES & TRACKING TECHNOLOGIES

Selembah uses cookies and similar technologies to improve your browsing experience and understand how our website is used.

Cookies allow us to:

• Recognize returning visitors
• Store preferences
• Analyze website traffic
• Improve overall functionality

You can choose to disable cookies through your browser settings; however, doing so may affect certain features of the website.

 HOW WE SHARE YOUR INFORMATION

We value your trust and do not sell or rent your personal information.

However, we may share your data with trusted third parties in the following situations:

Service Providers

We may share your information with third-party companies that help us operate our business, such as:

• Payment processors
• Shipping and logistics partners
• Website hosting and analytics providers

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

 DATA SECURITY

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

These measures include:

• Secure servers
• Encrypted transactions
• Restricted access to personal data

While we strive to protect your information, no method of transmission over the internet is 100% secure.

 DATA RETENTION

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

When your data is no longer needed, it will be securely deleted or anonymized.

 YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the information we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to restrict or object to processing
• The right to withdraw consent at any time
• The right to opt out of marketing communications

To exercise any of these rights, please contact us using the details below.

 THIRD-PARTY LINKS

Our website may contain links to external websites or services that are not operated by Selembah.

We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

 CHILDREN’S PRIVACY

Selembah does not knowingly collect personal information from individuals under the age of 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

 INTERNATIONAL DATA TRANSFERS

If you are accessing our website from outside our primary operating location, please note that your information may be transferred to, stored, and processed in a different country where data protection laws may differ.

By using our website, you consent to such transfers.

 POLICY UPDATES

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Any updates will be posted on this page, and we encourage you to review this policy periodically.

 CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:

Email: support@selembah.com